Terms of Service

Last Updated: June 9, 2026

Welcome to whitmore.world.

This website is operated by Whitmore Limited (“Whitmore,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Whitmore Limited. Whitmore Limited offers this website, including all information, products, tools, services, and content available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, whitmore.world, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms,” “Terms of Service,” or “Agreement”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this Agreement, you may not access the website or use our services.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You may not, in the use of our website or Service, violate any laws in your jurisdiction, including but not limited to copyright, trademark, consumer protection, and privacy laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Service.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks and processed by third-party payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, or any contact on the website without our express written permission.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Products and Services

Whitmore Limited offers pet lifestyle products, including but not limited to dog apparel, harnesses, leashes, bandanas, accessories, and other pet-related products.

Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All product descriptions, product availability, and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

4. Product Descriptions, Sizing, and Pet Safety

We make every effort to describe and display our products as accurately as possible. However, we do not guarantee that product descriptions, images, colors, measurements, materials, sizing guidance, or other content on the site are completely accurate, current, or error-free.

Due to differences in lighting, photography, screen settings, and monitor displays, the actual color of products may vary slightly from the images shown on our website.

For pet apparel, harnesses, collars, and accessories, sizing may vary depending on your dog’s breed, body shape, coat length, weight, and measurements. Size charts and product recommendations are provided for general guidance only. Customers are responsible for measuring their pets carefully before placing an order.

Please supervise your pet when using any Whitmore product. Our products are designed for pets, but no product is indestructible. Customers are responsible for determining whether a product is suitable for their pet’s size, behavior, activity level, and needs.

Whitmore Limited is not responsible for injury, loss, or damage resulting from misuse, improper sizing, lack of supervision, chewing, pulling, wear and tear, or failure to follow product instructions.

5. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per order, or under the same customer account, same credit card, or same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or unauthorized commercial buyers.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. You agree to promptly update your account and other information, including your email address, shipping address, billing information, and payment details, so that we can complete your transactions and contact you as needed.

6. Pricing, Promotions, and Discounts

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any promotion, discount code, sale, product bundle, or special offer at any time without notice.

Discount codes may be subject to specific terms, expiration dates, exclusions, minimum purchase requirements, or usage limits. Discount codes cannot be applied retroactively to previous orders unless otherwise stated.

We reserve the right to cancel or refuse any order where a promotion, discount, or pricing error has been misused or applied incorrectly.

7. Shipping, Returns, and Exchanges

Shipping times, delivery estimates, and processing times are provided for reference only and are not guaranteed unless expressly stated.

Whitmore Limited is not responsible for delays caused by shipping carriers, customs clearance, weather, incorrect shipping information, failed delivery attempts, or circumstances beyond our reasonable control.

Returns and exchanges are subject to our Return Policy. Customers are responsible for reviewing the applicable return and exchange terms before placing an order.

Certain products, including final sale items, customized items, used products, or hygiene-sensitive pet products, may not be eligible for return or exchange unless required by applicable law.

8. Intellectual Property

All content on whitmore.world, including but not limited to text, product names, designs, graphics, logos, images, photographs, videos, icons, website layout, product descriptions, and other materials, is owned by or licensed to Whitmore Limited and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, transmit, display, sell, license, or otherwise exploit any content from our website without our prior written consent.

Nothing in these Terms grants you any right, title, or interest in or to any Whitmore Limited intellectual property.

9. User Comments, Reviews, Photos, and Other Submissions

If you submit reviews, comments, photos, videos, pet photos, social media tags, feedback, creative ideas, suggestions, proposals, or other materials to us, whether through our website, email, social media, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, display, repost, and otherwise use such content in any medium, including our website, social media, advertising, email marketing, and promotional materials.

You represent and warrant that you own or have the necessary rights to submit such content and that your content does not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, obscene, misleading, harmful, or otherwise objectionable, or that violates any party’s rights or these Terms.

You are solely responsible for any content you submit and its accuracy. Whitmore Limited assumes no responsibility and no liability for any content posted by you or any third party.

10. Social Media Content

If you tag Whitmore, use our branded hashtags, mention our account, or otherwise make public content featuring our products, you understand that such content may be visible to others and may be subject to the privacy policies and terms of the relevant social media platform.

Where appropriate, we may ask for your permission to repost or use your social media content for marketing or promotional purposes.

By granting permission, you allow Whitmore Limited to use your submitted content in connection with our products, website, social media channels, advertising, and promotional campaigns.

11. Third-Party Tools and Links

We may provide you with access to third-party tools, platforms, applications, payment providers, shipping services, analytics tools, or marketing services over which we do not have full control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.

Certain content, products, or services available through our website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, policies, practices, products, or services of third-party websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites.

Please review third-party policies carefully before engaging in any transaction.

12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.

13. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, availability, sizing, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice, including after you have submitted your order.

If your payment has already been charged and your order is canceled due to an error, we will issue a refund according to the original payment method, where applicable.

14. Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose;
To solicit others to perform or participate in unlawful acts;
To violate any international, federal, state, provincial, or local laws or regulations;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others;
To submit false or misleading information;
To upload or transmit viruses, malware, or malicious code;
To collect or track the personal information of others;
To spam, phish, pharm, pretext, spider, crawl, scrape, or use automated data collection methods;
For any obscene or immoral purpose;
To interfere with or circumvent the security features of the Service, website, or related platforms.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

15. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website or Service will be uninterrupted, timely, secure, error-free, or free from viruses or harmful components.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are provided “as is” and “as available,” unless otherwise expressly stated by us, without any warranties or conditions of any kind, either express or implied.

16. Limitation of Liability

To the maximum extent permitted by law, Whitmore Limited, our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Service or any products purchased through the Service.

Because some jurisdictions do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Whitmore Limited, our owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, your misuse of our products or website, or your violation of the rights of a third party.

18. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.

19. Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our website and services.

If we determine, or suspect, that you have failed to comply with any term or provision of these Terms, we may terminate this Agreement at any time without notice and deny you access to our website or services.

The obligations and liabilities incurred before the termination date shall survive termination of this Agreement.

20. Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and Whitmore Limited and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us.

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

21. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region ("Hong Kong"), without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any products purchased through the Service shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

22. International Customers

Whitmore Limited may serve customers in different countries and regions. By using our website or placing an order, you understand that your order, payment, shipping, taxes, duties, customs clearance, and consumer rights may be subject to the laws and regulations of your country or region.

Customers are responsible for providing accurate shipping information and for paying any applicable customs duties, import taxes, or local fees unless otherwise stated at checkout.

23. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or Service following the posting of any changes constitutes acceptance of those changes.